New measures in force at Nairn Healthcare Group in view of the global Coronavirus outbreak. Following national guidance, please do not come into the Practice if you have symptoms of cough, shortness of breath, cold, runny nose, fever or loss of taste/smell. Please telephone instead and we will assist you. If you have been to a high-risk area, or you have been in contact with a confirmed case of Coronavirus, and you suspect you may be infected, please contact NHS 24 on 111.
General advice regarding the Coronavirus outbreak please contact NHS inform on 0800 028 2814, or visit:
Covid-19 Social Support
Due to the current Coronavirus outbreak Ardersier Branch Surgery will operate on reduced opening hours from Monday 23rd March for the safety of all patients and staff.
Our new hours are as follows:
Monday 08:30am – 5pm (closed 1pm-2pm)
Thursday 8:30am – 5pm (closed 1pm-2pm)
The practice remains open for all essential primary care problems but on the advice of Health Protection Scotland we have put in place a process whereby everyone is screened by telephone prior to being seen.
Please phone 01667-452096 if you feel you need medical advice and we will call you back.
Due to the reduced service in the Ardersier Branch Surgery as a result of Coronavirus prescriptions will be handled differently.
If you have internet access, please request your prescriptions online at www.nairnhealthcaregroup.co.uk
If you do not have internet access, you can continue to post through the letterbox. Please do not come into the surgery to collect it. By default all prescriptions will be sent to Ardersier Pharmacy within 72 hours from when your prescription was requested.
If you need your prescription urgently, please contact the practice on 01667 452096 and we will assist you to the best of our ability.
We appreciate your patience and understanding at this time.
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
Access & Facilities
The Nairn Surgery is based in Nairn Town & County Hospital & Primary Care Centre. There is a large car park surrounding the building with many spaces for disabled visitors. The building provides a large waiting area, with toilets and baby changing facilities, free telephone access for booking taxis, and wheelchairs are available for use within the building for those requiring one.
The Practice reception has an electronic check-in and patient call system. As well as a good range of consultation and treatment rooms, we also have a dedicated Minor Surgery Suite and Ultrasound room. Portable hearing loops are available; please ask at reception for details. All of the Surgery rooms are based on the ground floor.
The Ardersier Branch Surgery is situated in an older building across two floors. Access to the upper floor is by a set of steep stairs; please let the receptionists know when making your appointment if this may cause you difficulties, and we can arrange for your appointment to take place in one of the ground floor consultation rooms.
There is limited parking behind the Surgery, including a disabled bay.
KNOW WHO TO TURN TO - http://knowwhototurnto.org/
PLEASE NOTE THAT PRESCRIPTION REQUESTS CAN TAKE UP TO 7 DAYS FOR THE CHEMIST TO PROCESS
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Order Your Repeat Prescription Online - PLEASE FILL IN ALL FIELDS (FAILURE TO DO SO MAY CAUSE DELAY) - PRESCRIPTIONS ONLY. FOR APOINTMENTS OR ANY OTHER QUERIES, PLEASE CALL THE PRACTICE ON 01667 452096
Please note: we have changed our repeat prescriptions system to registration only. The registration process is very quick and simple and once registered you will be able to see your ordering history as well as ordering your repeat prescriptions.
Nairn Healthcare Group is improving how we manage repeat prescriptions for certain patients whose medicines are stable, and who always come for their treatment checks when asked.
For these patients, we are now providing a prescription which looks like a normal prescription but is called a serial prescription and lasts for up to 56 weeks (just over one year). Medicines on a serial prescription will be dispensed in instalments every 4 or 8 weeks, depending on what the prescriber feels is appropriate.
If we feel that you meet the criteria for switching to the serial prescription service, we will prescribe your medicines in this way. Your community pharmacy will keep hold of your serial prescription and have your repeat medicines ready for you to collect when your medicines are due. For medicines prescribed on a serial prescription, this means you will no longer have to request these from your pharmacy or the GP practice. You will receive notification if you are one of these patients. Please look at our FAQs for more information : FAQ - Serial Prescriptions
(Site updated 19/06/2020)